Orlando Melbourne International Airport (MLB)

“Artemis is our fully outsourced CIO, IT department, and service desk rolled into one. They support users across all of our operations, manage our ever-evolving IT infrastructure, and help us implement new technologies that improve services and support our growth.”

  • Cliff Graham, CM, Director of Operations and Maintenance

 Orlando Melbourne International Airport (MLB) continues to grow and has established itself as a major economic engine for our community and the region as the home of many major aviation, aerospace and defense corporations. MLB provides a convenient and concierge air service option for local business and leisure travelers, and for visitors coming to visit Central Florida.

 A few years ago, airport leadership recognized the importance of having a solid IT infrastructure and support team in place to be prepared for considerable growth at the airport. They wanted an approach to mitigate the risks associated with having domain knowledge kept by one, or even a few, individuals. Artemis stepped in with our SMARTteam model and, within a short period of time, assumed control of the infrastructure. 

 Today, Artemis provides comprehensive IT support and management services, including monitoring and management of critical network infrastructure, end user service desk, and cybersecurity and compliance services. Projects include network upgrade design and implementation, IT support for new construction projects, migration from on premise Exchange to Office 365 and a Managed Disaster Recovery Solution.

 For Orlando Melbourne International Airport, partnering with one of the premier Managed Services Providers (MSP) and technology integrators in Central Florida just made good sense. Sharing a common vision of excellence and focus on customer service, the outlook for the MLB / Artemis partnership continues to reach new heights.