Artemis streamlines technology management, so you can better focus on your business
We understand that your primary focus is to serve your customers. You need your business management software and critical technology systems to be reliable, secure, and working to maximize the efficiency of your organization. At Artemis, we blend 24/7 network monitoring, a Service Desk, remote support, and on-site visits to deliver a proactive, preventative service plan that keeps your systems working at their full potential for your business.
The Artemis SMART Process, a proactive, comprehensive approach to Managed IT Services
Artemis takes pride in the trust our clients place in us when they choose to partner with our team for Managed Services. As we affirm in our Mission Statement, we are committed to delivering on our mission to drive client success, productivity, and profitability. We do this by solving business-critical challenges through our proven processes, innovative uses of technology and comprehensive support. To deliver on these goals, we follow our proven SMART process cycle, ensuring everyone understands the objectives, embraces the plan forward, and agrees how we will measure success.
SMART Process defined
Artemis understands that your goal in making investments in technology is to improve your business. It is important that we meet on a routine basis to review business initiatives and growth objectives to ensure there is a technology plan in place, guaranteeing your technology is ready to help you achieve and sustain your business objectives.
Our Network Operations Center (NOC) maximizes your systems uptime and security by proactively monitoring the network, servers, firewalls, and workstations and addressing issues before they become problems and create disruption to your business and employee productivity. We watch over your network, so you can stay focused on your business. For those customers with heightened security concerns, we can provide options to incorporate network penetration testing as part of your support plan.
Routine maintenance of your systems keeps your technology infrastructure working at optimal levels and helps to avoid expensive downtime and lost productivity. We will make sure that your systems are updated with the most recent system and security patches, ensure anti-virus definitions are up-to-date and scans are running, defrag hard disks, delete unnecessary temporary files, monitor backups, and manage dozens of other network parameters.
We provide you with a strong support team lead by your assigned Primary Engineer and backed by our Service Desk, Network Operations Center, additional support engineers, and project team. This approach ensures that you have access to the “right” technology expert rather than using one “generalist” for all issues, while also providing you with a single point of contact and continuity of support.
It is important to confirm your IT infrastructure is aligned with your business needs, that we are meeting your expectations, and that the agreed technology plan is being executed successfully. By reviewing our results together, it allows us to refine our partnership, make appropriate plan adjustments, and maximize the value of your overall technology investments.